Exchanges & Returns
Returns and Exchanges are Free
We want you to be delighted with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund, minus shipping costs, or merchandise credit within 14 days of purchase. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment. N.B. Next Day shipping charge will not be refunded. For cash sales, a mail check will be issued within 14 days of the return. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. Deposits on bespoke or special orders are non-refundable and cannot be returned.
Unfortunately, we are unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.Return Instructions
o To request a return, log on to irocgemsandjewelry.com and click on My Account tab.
o Locate the order / item you would like to return under My Orders and select Request a Return. Please indicate the item(s) condition and reason for your return.
o You will receive emails to update you on the status of your return request
o Once the request is accepted, you will be able to print the return shipping label and packing slip.
o Simply log into your account and select Returns. From there, you will be able to print the shipping label and packing slip.
o Pack all item(s) in their original condition, in protective plastic or tissue paper.
o Affix the shipping label to to the outside of a sturdy box that is free of markings, and please ensure to include the packing slip with your return or it may delay processing.
Exchanges By Mail
§ Email Client Services at info@irocgemsandjewelry com or call 0091-9929435029, indicating the item(s) and your reason for exchanging, and which style you prefer.
§ If the new item exceeds the original total, please include payment information or call Client Services.
§ Pack all the item(s) in their original condition, packaging, protective plastic or tissue paper.
§ Affix the prepaid return label to either the original, or similarly sturdy box.
§ Ensure the box is free of additional labels or text, and secure it and fully seal with shipping tape.
Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship. A customer service representative will contact you with the expected arrival date within two business days of ordering this item. You will have the option of canceling this order at this time. You will not be charged until your item is ready to ship. If an item cannot ship in over three business days, the payment and any applicable taxes will be refunded. A customer service representative will contact you to retrieve your payment information when your order is ready to ship.